Pinging the Server

If you cannot authorize, or if you turn authorization off and on again, you may need to ping the server to re-establish your connection.

1. Open Ping Computer via the Accounting >> Receivables >> Ping Computer
   
   
   
   
2. Ensure that your computer's IP Address is correct, as is that of the server. Click here to find out how to check your computer's IP address.
   
   If you wish to change the 'Ping computer at address' to match what the Default Data has listed as the correct address, click the button.
   
   If you wish to change it to match what the Default Data has listed as the address for the Web Sales Listener, click the button.
   
   If you wish to change it to match what the Default Data has listed as the address for the Remote Web Server, click the button.
   
   
   
   
3. Click Ping.
   
   
4. If this computer can communicate with the Credit Card Server, you will get a message:
   
   
5. If this computer cannot communicate with the Credit Card Server, you will get this error:
   
   
   
   
6. If you cannot communicate with the server, first check to make sure that PC Authorize (or other approved software) is running on the server, and that your IP addresses are correct. Also check in PC Authorize to ensure that Port 1111 is the correct port. If it is not, change the port in Theatre Manager to match. If you can still not communicate, please check our Common Problems page.