Transaction Detail - Correcting Transactions

The Transaction Detail displays all information pertaining to a specific transaction. To view the detail of a particular transaction, select the transaction tab on a Patron's record and double click on the transaction. For information on accessing the patron transaction tab refer to Patron Detail Tab.

Notes:

• in order to make a correction to transactions you MUST have a Master Users status in Theatre Manager.
• You can also access the same transaction history list from many places in Theatre Manager such as the End of Day wizard, Plays & Dates, GLEntry Window, etc. The contents of the transaction list varies depending on the route used to access it.

1. Click the button from the patron window.

The Transaction History Record list will appear.

2. Double Clicking on the selected transaction will open the Transaction Detail window.

3. Click on the

A transaction can be duplicated (and reversed) to make a correction to a transaction that has already been journalized to the General Ledger. The result of duplicating a transaction is an un-posted journal entry which reverses the debit or credit result of the original transaction. This un-posted journal entry will be journalized the next time an End of Day, Create Sales Entry routine is generated.

Return to the Patron Record.

4. Click the to reverse debit or credit created in error.

This is used to correct a transaction that has been created in error and has not yet been journalized to the General Ledger resulting in a reversal of the debit or credit created by this transaction. It can only be done by a Master User and is generally not advised. If you think that a transaction was created with the wrong debit/credit , we suggest that this should be done with caution and guidance from an Arts Management Support Technician.