Placing and Freeing Seats on Hold

Seats can be held on a performance basis (or group of performances) in the Events & Dates Window under the Performance Tab. We recommend using this feature as an alternative to selling the seats to a specified house account. This simply puts the tickets on hold and avoids creating transactions. Your revenue reports and ticket analysis reports will also reflect a truer status of the sales picture.

Rules for Holding Tickets

• There is a privilege in the employee record for holding seats. If somebody has this privilege, they can hold and release any seat at any time. For information regarding employee setting, Click Here.
• There is a privilege that allows only releasing seats. If an employee has this privilege, they can release seats at any time from the Ticket Sales to Patron window or from the Events & Dates window. For information regarding employee setting, Click Here.
• There is also a default setting for auto release of tickets prior to a performance. For example if this is set to 15 minutes then 15 minutes before the event the held seats will be released for general sale.
  
  There are two ways to hold seats for shows:
  
  a) While Selling tickets;
  
  b)While in Show setup.
  

  Holding Seats in a Reserved Seating Show

  Freeing Held Seats in a Reserved Seating Show

  Holding Tickets in a Festival Seating Show

  Freeing Held Tickets in a Festival Seating Show

   

Holding Tickets in Reserved Seating Shows

1. Open the Events and Dates Window

   Click Here to learn how to access the window.

2. Find the event you wish to hold tickets for

   Click Here to learn how to find an event

3. Select the Performance tab 

   

4. Select the performance(s) you wish to hold tickets for

   Single click the performance to select it

5. Select the seats you wish to hold

   Single click the seat to select it, click and drag to select a block of seats or hold <CTRL> as you click to select multiple seats.

6. Select the hold letter code you wish to use

   This letter is used to identify the held seat(s) and is selected form the drop down menu. There are 26 lower case letters which allow for distinction between held seats from sold seats represented by a number or capital letter .

7. Click the Hold Button

   This will place the hold on the seats 

Freeing Held Seats in a Reserved Seating Show

1. Open the Events and Dates Window

   Click Here to learn how to access the window.

2. Find the event you wish to hold tickets for

   Click Here to learn how to find an event

3. Select the Performance tab 



4. Select the held seats you wish to free

   Single click the seat to select it, click and drag to select a block of seats or hold <CTRL> as you click to select multiple seats. The colour of held seats is setup in the Ticketing Tab of Default Data.

   

   The seats A1-A7 and B1-B7 have been selected.

5. Click the Free Button

   The Selected held seats will now be available for sale.

   
   
   
   
   

Holding Tickets in Festival Seating Shows

1. Open the Events and Dates Window

   Click Here to learn how to access the window.

2. Find the event you wish to hold tickets for

   Click Here to learn how to find an event

3. Select the Performance tab 

   

4. Select the performance you wish to hold tickets for

   Double click the performance to bring up its detail
   
   .

5. Enter in a number of seats that you wish to hold for this show.
   
   
6. Click OK.

Freeing Held Tickets in a Festival Seating Show

1. Open the Events and Dates Window

   Click Here to learn how to access the window.

2. Find the event you wish to hold tickets for

   Click Here to learn how to find an event

3. Select the Performance tab 



4. Select the performance that you wish to free the seats in.
   
   Double click the performance to bring up the detail.
   
   
   
   
5. Change the Number of Held Seats to reflect the number that you wish to free.
   
   
6. Click OK.