Version 6.16

The main enhancements in this version allows Theatre Manager to optionally print performance dates based on a per season package requirement. The web sales module now comes with a PERL script for an Apache server

Version 6.11 • Updates

Released March 12, 2003

 
Preparing for the Update

Theatre Manager will

The user will need to

Before upgrade
  • Upgrade to version 5.72 if you are not already at that version. Refer to earlier release notes about the process.
  • Review release notes starting from the version you are currently using, up to and including this version. Previous upgrades may require you to perform additional steps before upgrading and/or after upgrading. They may also list areas of Theatre Manager you need to update with new data requirements before using the new version.

After upgrade
  • If you print performance dates on your subscription renewal notices, set your printing date perferences for your Flex Pass Subscriptions to "no" in Season Packages Details

Optional Steps
  • None

Time Required
  • Very fast from version 6.11 or higher

Season Subscriptions

Added ability to indicate whether or not a specific Season Packages can have the performances dates print on subscription renewal notices. For example, if you print multiple packages at the same time and a patron has a flex pass package along with their regular subscription package, you can indicate that the flex pass package will not print the performance dates on the renewal notice but leaving the dates to print for their regular subscription package.

Added a new error check when printing printing season renewal notices - if a patron subscription series code is not found in any of the performances listed in the subscription package. Adding this error check, corrects a previous issue when printing multiple subscription packages at the same time and patron's favorite seats were printed together with another patron's favorite seats.

Web Sales

The web sales component now supports a special PERL script that runs on an Apache server (untested with PERL on IIS at this time). This PERL script redirects any traffic to your web site that is really a web sales request out to your firewall and on to the Theatre Manager web listener. The only thing that needs to be done to theatre Manager is set that file up as the firewall IP address.

Typically, this might look like

IP: http://www.yourvenue.com/cgi-bin/tm.cgi? (Port: is blank because it points to your web server)

Also in this version is about a dozen minor changes/fixes to the web listener to address problems found during beta testing and email notification.

Requesting Help via Email

There is a new feature in Theatre Manager to request help from support. If you select the email help button from the toolbar, Theatre Manager will open up a window where you can ask for help and send an email right away.

You may need to set up your email address in your employee record if you want the default sender to be set.

The benefit of using this method compared to regular email is that the Emailer is accessible instantly within Theatre Manager. For us on support, the benefit is that the emails come in in a standardized way and we have an easier time of understanding the categorization of the question and what it could be about. It will help us allocate the task of responding to the person best suited to help.