Version 6.17 The main enhancements are small changes in the web listener to support internet sales. The ability now exists to do a mass email to patrons using the 'letter merge' facility. Version 6.16 • Updates Released April 7, 2003

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Preparing for the Update

Theatre Manager will

• Reorganize the database
• Update Season Packages to assign if performance dates will print on subscription renewal notices

The user will need to

Before upgrade	Upgrade to version 5.72 if you are not already at that version. Refer to earlier release notes about the process. Review release notes starting from the version you are currently using, up to and including this version. Previous upgrades may require you to perform additional steps before upgrading and/or after upgrading. They may also list areas of Theatre Manager you need to update with new data requirements before using the new version.
After upgrade	Edit each notification (Setup-> Users and Access->Workflow Notification) to make sure that the pathname to the email file can be found. Some notifications created with earlier versions of TM created an absolte pathname which did not work Verify the start time for the backups and run time. This ensure web listener will start/stop properly. This is in Setup->Default Data Edit the the new web sales file 'TMCheckoutInvoiceEmail.html' . This new file is and email that will be sent to patron after purchase to confirm the purchase. It should be in the WebSales folder.
Optional Steps	None
Time Required	Very fast from version 6.11 or higher

Web Sales

• Fixed the automatic start/stop time for the web listener. Previously, if backups started before midnight and ran across midnight, the web listener shut down only for a minute.
• The web listener now cleans up shopping carts more often to ensure that tickets are held for a period of time that is not longer than the web sales purchase timeout
• Fixed a problem where a patron could add themselves on the internet and not enter an email address.
• Fixed a problem where a patron could edit their account online and blank out their email address, thus rendering them unable to logon in the future
• Added one more step in the sales process after checkout. When the patron receives the online 'receipt', a similar email is also emailed to the patron to verify the order. This happens when the patron finishes their purchase.
• Made a minor change to the process when auser forgets password. If the patron enter an invalid email address, Theatre Manager will now inform the user that the email address was not found so that they can type it again.
• Fixed a problem where the web listener would sometimes not restart after going to sleep during backups
• Fixed a problem where the web listener would sometimes stop in an error condition after going to sleep

Mass Email Merge

You can now do a mass email. The process is the started as if you were doing a letter merge.

After you specify the criteria, Theatre Manager finds the patrons and adds them to a list. When all records are found, you will see a dialog similar to that above. Options are:

• When patrons are found, you can choose to either create email or letters for all records found for the patron (eg if the patron appears in the list more than once, they will receive a letter or email for each time their name appears) or, only once for each time their name appears in the list.
• You can choose to print the letter or send it as an email
• If you choose to send the note as an email, you can choose to send the note as a letter to people who do not have an email address, or you can specify to ignore people who do not have an email address. This option allows you to start moving correspondence toward emails and still communicate with those that do not have one.

Finally, you can manipulate the list of people found and select one/more patrons in the list and remove them. If they are removed, they will not receive any correspondance.