Reading the Web Sales Listener Log

You must have purchased the Web Sales Module in order to use the Web Sales Listener.

The Web Sales Listener waits in the background while Theatre Manager is running, and allows patrons to connect to the database via the internet. For it to work, you will need to have Web Sales Enabled in Default Data, and have your web pages ready for patrons to connect.

The Activity Log is used for web server log analysis and traffic monitoring.

To start the Web Sales Listener:

Go into the Accounting Menu, and into Web Sales Listener.
This will open the Listener.

The Listener Log gives you details on what the listener has accessed and the state of any requests.

	The length of time that this listener session has been running.
	The date and time of the request.
	The type of the request.
	The IP Address that the request came from.
	The IP Port # that the request was connected to.
	The Patron # that initiated the request.
	The Patron Name that initiated the request.
	The internal message that accompanies the request to let the user know what the request was or if there are any errors with the request.

If you You Have Questions About Your Website:
You have a website but it is hard to tell what kind of a return you are getting on your investment. You want to know how many people are visiting your site, what countries they are from, which pages they looked at, how often they come back, and how they found your site in the first place. You need to turn on the log to start collecting data for your analysis.

Tm creates a NCSA standard log in the Database://Weblogs folder if Log Connections is activated in Default Data
The naming convention is: “NCSA Combined Log yyyy-mm.txt” i.e. NCSA Combined Log 2002-10.txt would be created for all activity for October 2002.
What does this log tell you?
- Visits
- Total hits
- Page hits
- Downloads
- Errors
Which content is popular
- Pages
- Directories
Who refers visitors to this site?
Where do visitors come from?
- Countries
- Domains
What computers are visitors using?
- Macintosh
- PC
What web browsers are visitors using?
Which requests are failing?
How much bandwidth is being used?
What is using the most of the bandwidth?
What speed connection should the server have?
What time do visitors come to the web site?
- What day
- Hour of the day
- Day of the week
- Month of the year
- What hour had the fewest hits?
- What are the peak hours?
- What are the peak days?
- Plus much, much more.

If you do not have a internet activity reporting tool, there are many products available on the internet. We are testing some examples, and will post them when available.

Note: These products have not been tested, nor are they endorsed by Arts Management Systems, they are only supplied as examples and a starting place for you to start the investigation process into a suitable reporting product for your organization. Please contact your Network Administrator or your network's Technical Support for guidance using these programs or locating additional options.

Theatre Manager Support does not support the installation, training, ongoing use, or questions regarding these products. Please contact the respectful vendor directly.