Who is responsible for Theatre Manager?
Our goal is to assist our customers keep their investment
in box office and marketing technology current
at a very reasonable cost.
The humble beginnings of the first version of Theatre Manager occurred in 1985 as a custom development project for a local theatre. There was a quick realisation that there are many arts and entertainment organisations - of all sizes - that could really benefit by using technology to assist the organisation reach the marketplace and who could not afford the traditional box office management systems.
Arts Management took a different approach. Moore's Law states that technology doubles in speed for the same price every 18 months. Practically, it means that we have the power of yesterdays mainframe in our wristwatch at a fraction of the cost. Computers have become a commodity and organisations can afford them.... We have designed our software around the network from the ground up.
How do we help you keep current in technology? R&D is a continuous effort. Features need to be added or refined, there is constant evolution in operating systems and human interfaces, the business environment is continually changing - and the business cycle is forever shortening. People used to buy season tickets now buy flexible ticket passes, credits cards have become ubiquitous as have automatic deposits, markets are getting harder to target successfully, and the technologies of the Internet are becoming widespread, affordable, and a potentially profitable way to do business.
R&D - keeping pace with the world. That is what we do for our customers. There have been 4 significant redevelopment efforts since the original version and numerous updates in response to specific business issues. We think running a box office does not have to be expensive if managed on a year to year basis.
Doug EasterbrookSomebody took a digital camera and decided to test it out on the ol' boss at a trade show. Its amazing what this technology can do! But really, why is this page here? Because, there is a really great team behind Theatre Manager. Many contributed to making the software as great as it is. Significant contributors, staff and customers, are listed on this web page - but there are just as many others who we warmly remember and also thank. Key staff that you will talk to all the time are Darwin Shaw, Larry Hubick, Vince Chau and Tod Wilson ... an extra special thanks goes to them. If you would like to send me a personal note about the company, the software, the training, or any of our other services, please do. Tell us what we do well or what we could improve upon ... and we will.
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Darwin Shaw
Darwin is our development manager. Darwin joined us in 1994 and, along with the team, has turned the program into the fine piece of software that it is. Some of you have met Darwin during training and most of you have talked to him on the phone. Give him and idea and just watch it show up in the software.
Tod Wilson
Tod is our marketing and sales manager. He is happiest talking to customers, making sure that you receive any material that you need to evaluate the software and doing the follow up to ensure that you are successful. Ask him to put his best man on it - he will - and he is!
Larry Hubick
Larry is one of our training staff and a main contact on the support line. Larry ran the Box Office at Globe Theatre in Regina using Theatre Manager for nearly 2 years and was part of the team that hosted Prince Edward at the theatre, so Larry knows first hand the benefits that Theatre Manager can bring to an organization.
Vince Chau
Vince is also responsible for training and support and the person you will most likely speak to regarding web sales. Besides his passion for the arts, Vince also has a BComm in Management Information Systems and a BA in English.
Shawn Smith
Shawn is part of the development and support team. He spent 3 summers with us doing all the online help prior to joining the development team in 2003 after completing his certificate in IT technology.
Dave McKeone
Laura Johnston
Laura was one of the first users of Theatre Manager. She liked to find all those little problems for us and did such a good job, that we had her write the first manual many years ago. Laura is one of our longest running users and still uses Theatre Manager on a daily basis.
Lambs Players Theatre
Jim Beaubeaux at Lambs in San Diego is another one of those great users - a great new idea every day and a desire to use it yesterday. Jim wanted each change that we made when it was hot off the press. Jim and his team were instrumental in beta testing version 3 & 4 of Theatre Manager and helping us make it the solid product that it is now.
Indianapolis Civic Theatre
The Civic Theatre receives kudos for all the work that went into beta testing version 2. They helped show us how to make all the bits and pieces work in all aspects of the application .. because they used it all.
Windsor Spitfires
The Spitfires are a hockey team and presented a unique challenge many years ago. They needed to fill a 4000+ seat arena very quickly and two-thirds of the fans bought tickets at game time. The Spitfires helped us refine the at-door sales process so that they could move 700 people per hour through each box office window using reserved seating. We shortened the average 4-ticket sale to under 20 seconds with the computer portion being approximately 0.5 seconds to book and print each ticket. Thanks!