Arts Management Systems (ArtsMan to our friends & clients) is the creative genius behind the Theatre Manager CRM software. Theatre Manager’s roots trace back to 1985 when the first line of code was written for a Children’s Theatre in Calgary, Alberta. A number of local venues became interested as this theatre started to grow in all aspects of their operations. After countless hours listening to potential customers and adding feature after feature, Theatre Manager eventually reached the stage where it could do the majority of functions that most people wanted: Ticketing, Development, Marketing, Volunteer and Financial Control management.

In 1994, ArtsMan was incorporated to more widely market Theatre Manager. Around the same time, there was a convergence of technology as personal computers reached a price/performance ratio that made it economical for many venues to consider implementing their own box office technology. This led to the sharp growth in venues that purchased Theatre Manager across North America.

Early on, we realized what we’d created extended far beyond the confines of traditional theatre. And true to our nature, we listened to the expanding base of Theatre Manager customers and found ourselves adding still more features as different types of venues became interested. This is significant as we found that, although there is a common thread to the needs in each organizational type, the specifics could be quite different. Additionally, a growing number of new clients with larger venues were converting from existing software. They liked that Theatre Manager gave them many more features, however they truly liked some features from their old software. So we geared our development to add similar capabilities and functionality into Theatre Manager.

Our client base has moved beyond traditional theatres to include performing arts centers, roadhouse venues, concert halls, symphony orchestras, movie theatres, arenas, museums, sports teams and festivals. Theatre Manager is used to manage everything from Broadway performances like ‘WICKED” to concerts like ‘The Moody Blues’, from hockey games at venues across Canada to ballet classes in Memphis.

At this stage in Theatre Manager’s history, we commonly hear from new users during an implementation – ‘We never realized it could do so much – it is beyond our expectations’.

Theatre Manager FAQ

Q. What are the ticket fees for using Theatre Manager?

A. ArtsMan's value differentiation is... we do not charge any ticket and/or transaction fees. That means your organization keeps 100% of all fee revenue streams. Most venues find they can recover the entire cost of the project within 6 to 18 months by using the ticket & transaction fee capabilities in Theatre Manager.

Q. Is Theatre Manager PCI Compliant?

A. Yes, every aspect of Theatre Manager has been designed to be PCI compliant. The software is audited regularly and submitted to the PCI council - please refer to our PCI install instructions to review the current PCI audit status

Q. Is Theatre Manager a web-based product?

A. No, Theatre Manager does not run in a web browser. It is a fully native client/server solution, which is installed on your computers, entirely within your local area network (LAN). If you'd prefer not to host your own servers, then our private cloud service can host the server for you.

Q. What operating systems does Theatre Manager run on?

A. The client component is a cross-platform product which can be installed on any computer running either Apple’s OSX or any of the various flavours of Microsoft, i.e. Windows XP Pro, Vista Pro, Windows7 Pro, windows 8. The server components can be installed on OSX, Linux, or Microsoft Server (2003, 2008R2, 2012).

Q. Can Theatre Manager run in a virtualized environment?

A. Yes, all Theatre Manager components can reside on a virtualized configuration. Many large client sites also implement a single Application Server which allows for multiple client sessions.